Named the 2013 "Fastest Growing BPO Company" in the Philippines by ICT International, The Results Companies is a successful Customer Experience leader on the move.Award winning solutions are the hallmark of Results' Partnership approach delivering innovative contact center outsourcing services for companies spanning all verticals including Healthcare, Travel & Entertainment, Telecommunications, Financial Services, Retail and Energy.With over 10,000 employees in 16 locations, Results is able to offer domestic, nearshore and farshore solutions.Driving success through Analytic Hiring, Real-Time Data Analytics, State-of-the-Art Technology and centered around Operational Excellence focused on Continuous Improvement ensures that every customer touch is delivered to the highest degree.Visit us at TheResultsCompanies.com and peruse our library of case studies and industry insights to learn more about why Results is one of the fastest growing Customer Experience companies in the world.



Position Overview

Tier 1 technical support for digital software and online products.

Digital Tier 1 support will provide solutions to any routine or common user questions, issues or errors similar to but not limited to the following:
username/password issues, install/uninstall software updates, how to use/navigate the products, tax advice up-sell and product up-sell.

Duties and Responsibilities
Assist customer with basic troubleshooting and questions related to customers product and/or account issues
Documents customer calls in the database system including resolutions, issues, and general notes
Maintains up-to-date level of product and procedural knowledge by being attentive to and acting upon information advised in email updates, team meetings, trainings and other briefings
Maintain, at a minimum, target levels of productivity and performance
Helps maintain a good team and working environment by assisting fellow employees and participating constructively in meetings

Qualifications
One year technical support experience or the equivalent through a combination of education and related work experience
Excellent oral, written and interpersonal communication skills
Ability to work in a fast-paced phone center environment
Ability to effectively analyze and troubleshoot computer hardware and software issues and provide sound resolutions
Capable of working autonomously and also function as part of a team
Ability to distinguish the varying levels of clients' technical competency & communicate on an understandable and professional level
Ability to type at a minimum 35 words per minute

Requirements
High school diploma or equivalent
Must be 18 years or older and eligible to work in the United States
Must be able to pass a criminal background screening as specified under The Results Companies guidelines

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